Shipping Policy

Have you found a Softer Days item you absolutely love? Perfect!

Select a color and/or size and click on ‘add to cart’.
Of course, you can continue shopping — you can always return to your shopping bag by clicking on the ‘shopping bag icon’ in the top right corner.
Note: items in your shopping bag are not reserved until checkout is completed.

Finished shopping? Then it’s time to complete your order. Click on the ‘shopping bag icon’ in the top right corner to view your Softer Days items. On the next page, you can still adjust quantities if needed. Then click on the button ‘Proceed to Checkout’. You will land on the checkout page where you can easily fill in all your details on one page.

Note: Once your order has been completed, it can no longer be changed, as it goes directly into processing so you can receive it as quickly as possible.

1. WHAT ARE THE SHIPPING COSTS?

We deliver within the UK only. Delivery is free on orders over £30. Below £30, delivery costs £4.95. You'll always see the delivery cost at checkout before you pay.

2. CAN I TRACK MY DELIVERY?

Yes, we ship all items with Track & Trace. You can track your order via the order status page; you will receive the link by email once your order has been dispatched.

Please note: It may take some time before the Track & Trace status is available.

3. WHAT ARE THE DELIVERY TIMES?

Many of our items are shipped directly from our suppliers. Delivery usually takes 10–15 business days from the day you place your order.

4. I’M NOT HOME DURING DELIVERY, WHAT HAPPENS?

If your parcel cannot be delivered, the carrier will leave a card telling you where to collect it or how to rearrange delivery. Parcels that aren't collected are sent back to us; contact us and we'll help you get your order.

5. WRONG ADDRESS

It is the customer’s responsibility to ensure the shipping address provided is correct. We do our best to process and ship orders quickly, so there is only a small window to correct an incorrect address. Please contact us immediately if you believe you entered an incorrect address.

6. LOST OR STOLEN PACKAGE

We are not responsible for lost or stolen packages. If your Track & Trace shows that your parcel was delivered to your address but you did not receive it, please notify us. We will then open an investigation with the carrier. We will keep you informed until the investigation is complete.

Questions about your order

If you have questions about your order, please check our FAQ page. If your question is not listed, feel free to contact us.